Refund policy
Majos Handloom Silk Sarees
Returns & Exchange Policy
Every Majos saree is meticulously handcrafted and carefully inspected before shipping. However, in the rare event of any issue, we have a clear return and exchange process for our customers.
Slight irregularities are part of the handloom process and are not considered defects. Please read this policy carefully before making a purchase.
1. Colour & Product Representation
- Product photos are taken in neutral light to represent colours as accurately as possible.
- Minor variations may occur due to screen settings, blended hues, or different thread lots.
- Such differences are not grounds for return or exchange.
- If you are unsure about a colour, we encourage you to request a video consultation before ordering.
2. Order Cancellations
- Orders cannot be cancelled once placed, as dispatch begins immediately.
- For exceptional cases, email majossilks@gmail.com within 24 hours of placing your order.
3. Returns & Exchanges
- Returns or exchanges are accepted only at Majos’ discretion and only in cases of genuine manufacturing defects or incorrect items. Returns excludes products on sale category.
- Notify us within 24 hours of delivery at majossilks@gmail.com, attaching:
- An unboxing video (mandatory)
- Clear photographs of the defect or incorrect item
- Our Quality Control team will review and confirm eligibility. This process might take up to 3 working days.
- Once approved, we will provide the return address. Customers must arrange and pay for return shipping unless the product is defective.
4. Conditions for Eligibility
Returned sarees must be:
- Unused, unwashed, and unaltered (no blouse stitching, fall/pico, tasselling, or other customisation)
- In original packaging with all labels, tags intact.
- The original fold must be intact.
- Shipped back within the timeline specified by our team.
5. Non-Returnable / Non-Refundable Situations
- Incorrect or outdated shipping address, including PO boxes
- Recipient refusal or three failed delivery attempts
- Dislike of colour, design, or weave
- Customised orders (blouse stitching, fall/pico, tassels, etc.)
- Inherent handloom characteristics, including:
o Knots, bumps, or slubs in the yarn
o Slightly uneven threads or gaps in motifs
o Missing Lines and Minute Gaps: Small gaps in and around motifs or within the weave of the body or pallu are characteristics of handloom weaving.
o Tiny selvage holes from loom latching
o Overlaps or minor dye variations, including zari “bleed” effects
These features are part of authentic handloom weaving and not defects.
6. Actual Defects Eligible for Return
- Visible tears or fabric damage
- Missing blouse piece
- Saree length significantly different from website specifications
7. Refunds
- After we receive and inspect the returned product, refunds are processed to the original payment method within 15 working/business days.
- Please allow additional time for your bank or card provider to credit the amount.
- Refunds will be issued to the original payment method used for the purchase.
8. International Orders
- International returns/exchanges are at Majos’ discretion and must follow the same 24-hour notification and unboxing-video requirement. Please check International Shipping Policy for more details.
- Customers are responsible for all shipping costs, customs duties, taxes, and import fees for both the original and return shipments.
- Refunds may take longer (up to 15 working/business days) and can vary slightly due to currency exchange rates and bank transaction fees.
Summary of Key Steps
- Record an unboxing video upon delivery.
- Email majossilks@gmail.com with the video, photos, and order details within 24 hours of receiving the product.
- Ship the saree in original packaging and fold with the saree tag
- Once we receive the product, our quality control team will review and confirm eligibility.
- Receive your approved refund or exchange once the item passes inspection.
Majos reserves the right to make the final decision on all returns, exchanges, and refunds.
_______________________________________________________________________
Majos International Returns & Exchange Policy
Every Majos saree is meticulously handcrafted and carefully inspected before shipping. However, in the rare event of any issue, we have a clear return and exchange process for our customers.
Slight irregularities are part of the handloom process and are not considered defects. Please read this policy carefully before making a purchase.
1. Colour & Product Representation
- Product photos are taken in neutral light to represent colours as accurately as possible.
- Minor variations may occur due to screen settings, blended hues, or different thread lots.
- Such differences are not grounds for return or exchange.
- If you are unsure about a colour, we encourage you to request a video consultation before ordering.
2. Order Cancellations
- Orders cannot be cancelled once placed, as dispatch begins immediately.
- For exceptional cases, email majossilks@gmail.com within 24 hours of placing your order.
3. Shipping and Costs
- Customers are responsible for all shipping costs, customs duties, taxes, and import fees for both the original shipment and the return shipment.
- This means you pay for sending the item back, as well as any additional charges imposed by customs or local authorities.
4. Return Process
- Returns or exchanges are accepted only at Majos’ discretion and only in cases of genuine manufacturing defects or incorrect items. Returns excludes products on sale category.
- Notify us within 24 hours of delivery at majossilks@gmail.com, attaching:
- An unboxing video (mandatory)
- Clear photographs of the defect or incorrect item
- Our Quality Control team will review and confirm eligibility. This process might take up to 3 working days.
- Once approved, we will provide the return address. Customers must arrange and pay for return shipping unless the product is defective.
5. Conditions for Eligibility
Returned sarees must be:
- Unused, unwashed, and unaltered (no blouse stitching, fall/pico, tasselling, or other customisation)
- In original packaging with all labels, tags intact.
- The original fold must be intact.
- Shipped back within the timeline specified by our team.
6. Non-Returnable / Non-Refundable Situations
- Incorrect or outdated shipping address, including PO boxes
- Recipient refusal or three failed delivery attempts
- Dislike of colour, design, or weave
- Customised orders (blouse stitching, fall/pico, tassels, etc.)
- Inherent handloom characteristics, including:
o Knots, bumps, or slubs in the yarn
o Slightly uneven threads or gaps in motifs
o Missing Lines and Minute Gaps: Small gaps in and around motifs or within the weave of the body or pallu are characteristics of handloom weaving.
o Tiny selvage holes from loom latching
o Overlaps or minor dye variations, including zari “bleed” effects
These features are part of authentic handloom weaving and not defects.
6. Actual Defects Eligible for Return
- Visible tears or fabric damage
- Missing blouse piece
- Saree length significantly different from website specifications
7. Refunds
- Refunds for international returns may take longer—up to 15 working/business days after Majos receives and inspects the returned product.
- Refunds are processed to the original payment method.
- The final amount may vary slightly due to currency exchange rates and bank transaction fees.
8. Summary of Key Steps
- Record an unboxing video upon delivery.
- Email majossilks@gmail.com with the video, photos, and order details within 24 hours of receiving the product.
- Ship the saree in original packaging and fold with the saree tag
- Once we receive the product, our quality control team will review and confirm eligibility.
- Receive your approved refund or exchange once the item passes inspection.
Majos reserves the right to make the final decision on all returns, exchanges, and refunds.