Shipping policy

Shipping Policy

Shipping Coverage

We deliver across India and to most international destinations served by trusted courier partners. Please provide a complete and accurate delivery address—including ZIP/Postal Code/Eircode and a valid mobile and landline phone number—to ensure smooth and efficient delivery.

Shipping Charges

  • Domestic: Shipping charges are calculated based on order weight and delivery distance.
    • Saree orders totalling ₹5,000 or more qualify for free domestic shipping within Indian.
  • International: Rates are dynamic and vary by weight, destination, and carrier. Ordering multiple products may reduce the per-item shipping cost.

Customs & Duties (International Orders)

International shipments are handled by reliable carriers to facilitate customs clearance and delivery to your doorstep. Import duties, taxes, or customs charges—if applicable in your country—are the customer’s responsibility and must be paid directly upon delivery.

Majos do not take any responsibility for customs charges, taxes applied in your receiving country.

Note: We do not ship Silver products internationally due to security and regulatory restrictions.

Order Processing & Tracking

Once your order is processed and dispatched, you will receive an email with tracking details. You can also track your shipment through Shopify. Orders are shipped in full once all items are ready.

Estimated Delivery Times

  • Domestic: Typically delivered within 3–7 business days after dispatch, depending on destination.
  • International: Typically delivered within 7–21 business days after dispatch, depending on destination and customs clearance.

While we strive to meet these timelines, Majos cannot be held responsible for delays beyond our control (such as weather events, customs procedures, or courier disruptions).

Special Delivery Requests

If you require delivery on a specific date—such as for an event—please contact us at the time of order. We will make every effort to accommodate your request. Additional charges may apply for expedited shipping.

Returns & Shipping Back

  • Returns are accepted only at our discretion. Items must be unused, in their original condition and packaging, and shipped back using reliable international-standard courier services. Please refer to our exchange and returns policy for more details.
  • If there is no fault on our part, all return shipping costs (including duties and taxes) are the customer’s responsibility.
  • The sender is responsible for the shipment until it reaches us.

Extraordinary Circumstances

In rare cases of natural disasters, strikes, or other events beyond our control, delivery timelines may be affected. We reserve the right to take appropriate action and cannot guarantee delivery within the stated period.